> ## Documentation Index
> Fetch the complete documentation index at: https://vexioncards.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Emails from VEXiON cards

> Which tips, summaries and celebrations VEXiON cards emails you and how often they come.

Besides billing and security emails, VEXiON cards sends the owner of the account a few helpful emails: a tip for your next step, a summary of your shop, and a celebration when you reach a milestone. This page shows what you get and how often it comes.

## Which emails you get

| Email | When it comes | What is in it |
| - | - | - |
| **Tip for your next step** | When you have a step left to set up | One short email with a link straight to that step |
| **Weekly summary** | On Monday, only after a record week: more visits than in any week of the last 3 months | Your visits and up to 3 more numbers, your best day and one thing to do next |
| **Monthly summary** | In the first days of the month, when the month brought good news: more visits per day than the month before, a round number of customers, or at least 5 new customers | The same for the whole month |
| **Celebration** | When you reach a milestone | Finishing Launch, your first customer, 100 customers, 500 customers, 1,000 visits |

## How the tips work

The tip is always the next step you have not set up yet. It is the same step that Home and the sidebar show as next. See [Launch your loyalty card](https://vexioncards.mintlify.site/knowledge-base/launch-your-card.md).

* You get one email per step.
* Tips only suggest steps that fit your shop. For example, a POS connection is suggested only where our POS partners work (Slovakia and the Czech Republic), and the team step only when a team helps you.
* The email stops as soon as you do the step, wherever you do it. The next tip is then the next step you have not done.
* Click **Remind me later** on a tip in the dashboard and its email waits too, until the tip comes back.

## How often they come

* At most 3 of these emails in a week.
* At least 2 days between two emails.
* Only Monday to Friday, between 9:00 and 17:00 (Central European time).

## Good to know

* Billing and security emails always arrive. So do other important account emails, for example about a broken POS connection. You cannot turn them off.
* A summary only comes with good news. It never shows a drop. A quieter week simply gets no email.
* Your first weekly summary comes after your first 4 full weeks with visits, so the numbers compare fairly.
* Shops with fewer than 10 visits a month get the monthly summary only.
* No weekly summary comes in the first 3 days of the month, when the monthly summary comes.
* A summary can be left out when you already had 3 emails that week.


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