> ## Documentation Index
> Fetch the complete documentation index at: https://vexioncards.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Frequently asked questions about VEXiON cards.

## General

> [accordion] Do my customers need to download an app?
>
> No. VEXiON cards live in Apple Wallet (already on every iPhone) or Google Wallet (on every Android). No download, no install, no app store.

> [accordion] Does it work for both iPhone and Android?
>
> Yes. We auto-generate the right format per device. Customers who use neither get a PWA card in their browser.

> [accordion] What languages are supported?
>
> The dashboard is available in English, Slovak and Czech. The customer sign-up page, the gift card pages and the customer profile are available in English, Slovak, Czech and German. A customer's saved language, which sets the language of their card and of the messages you send them, can be English, Slovak, Czech, German, Hungarian, Croatian or Romanian.

> [accordion] Is there a free trial?
>
> There is no free trial. When you sign up, you can add the optional one-time Starter Pack for 49€. It is not charged with annual VEXiON PRO. See [Plans & pricing](https://vexioncards.mintlify.site/knowledge-base/billing-plans.md).

> [accordion] Can I export my data?
>
> Yes. Admins can export customers and transactions as CSV or Excel from the Customers page and from each card. The Public API gives programmatic access to customers, cards, transactions and more.

## Loyalty mechanics

> [accordion] What's the difference between Stamp and Reward cards?
>
> **Stamp** = count up to N then reward. Simple, classic ("buy 10 get 1 free"). **Reward** = points-based, supports cashback and multiple reward tiers. More flexible, better for varied purchase amounts.

> [accordion] Can I have tiered discounts (Silver/Gold/Platinum)?
>
> Yes. On Discount cards and on Cashback cards with levels. Customers level up based on their spend.

> [accordion] Can I auto-demote inactive customers?
>
> Yes, with [level retention](https://vexioncards.mintlify.site/knowledge-base/level-retention.md) on discount cards and cashback cards with levels. A customer who makes no transaction for the number of days you set drops one level. Their points or credit are not touched. Customers get a reminder 14 and 3 days before. It is on by default for new cashback cards with levels and off for discount cards.

> [accordion] What if a customer cancels their order?
>
> If your POS sends a cancellation webhook (Dotykačka, Storyous), we auto-reverse the loyalty transaction. The customer's balance is restored.

## Managing cards

> [accordion] Can I take a card offline without deleting it?
>
> Yes. Open the card and choose **Pause card** from the **"..."** menu. New customers cannot join a paused card, but everyone who already has it keeps scanning and collecting normally. Automatic messages (feedback, next visit) are not sent while the card is paused. You can switch it back on any time with **Activate card**. Deleting, by contrast, is permanent. See [Card statuses](https://vexioncards.mintlify.site/knowledge-base/passes-page.md#card-statuses).

> [accordion] What is a draft card?
>
> A card you saved but have not made live yet. Its sign-up link shows a "currently unavailable" message until you activate it, so you can finish the design or wait for a launch date. Activate it from the **"..."** menu, or when you finish editing it. See [Card statuses](https://vexioncards.mintlify.site/knowledge-base/passes-page.md#card-statuses).

## POS integration

> [accordion] Which POS systems do you support?
>
> Dotykačka, Storyous, Papaya and Oberon (POS), Bookio (reservations) and Shopify (online store). See [Integrations](https://vexioncards.mintlify.site/knowledge-base/integrations.md) for the full list and setup guides.

> [accordion] My POS isn't on the list. What do I do?
>
> Two options: use our [Public API](https://vexioncards.mintlify.site/api-reference/quickstart.md) to push transactions from your own POS, or [contact us](mailto:info@vexioncards.one) to request a new integration.

> [accordion] Do I need a special scanner?
>
> No. Any phone with a camera works. Sign in to the dashboard and open **Scanner** in the menu. For high-volume locations, we sell USB and wireless barcode scanners as add-ons.

## Billing

> [accordion] Can I pause my subscription?
>
> Yes. Pause pauses billing for free (e.g., for a seasonal café closed in winter). Cards stay in your customers' wallets with every balance, read-only: nobody can collect or redeem until you resume.

> [accordion] Do you accept bank transfer?
>
> For annual subscriptions, yes. Contact [info@vexioncards.one](mailto:info@vexioncards.one).

> [accordion] Are the invoices proper VAT invoices?
>
> Yes. We generate proper accounting invoices with your company and tax details, a full VAT breakdown, and a payment QR code.

## Still stuck?

Email [info@vexioncards.one](mailto:info@vexioncards.one). We usually reply within a few hours on working days.


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