> ## Documentation Index > Fetch the complete documentation index at: https://vexioncards.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Automatic notifications > Messages that send themselves at the right moment: reviews, win-backs, birthdays, and name days. On the **Automatic** tab of [Notifications](https://vexioncards.mintlify.site/knowledge-base/notifications.md), you set up messages that send themselves when the moment is right, so you capture reviews, win back quiet customers, and celebrate birthdays without lifting a finger. Automations are configured **per card**. Pick a card from the **Choose a card** dropdown, and four automations appear. ![The Automatic tab: the Feedback, Next visit reminder, Birthday congratulations, and Name Day automations, each with an on/off toggle, an editable message template with a First Name variable, and its timing.](https://mintcdn.com/vexioncards/jyoFo5IjMFdGfJql/images/notification-automations.png?fit=max\&auto=format\&n=jyoFo5IjMFdGfJql\&q=85\&s=a498d88ea41b69efe71b5529d6584491) The four automations for a card ## The four automations > [accordion] Feedback: a one-time review request > > Sent **once**, a set number of **hours after** a customer's first purchase, while the visit is fresh. Perfect for asking for a Google review. Default timing: **2 hours** after. It pairs with the [review link](https://vexioncards.mintlify.site/knowledge-base/google-review.md) on the card, which also appears after that first visit, so the reminder and the link arrive together. > [accordion] Next visit reminder: win back quiet customers > > Sent at **9:00 AM** once a customer has not visited for the number of **days** you set, a gentle "we would love to see you again". Default: **30 days** after the last visit. > [accordion] Birthday congratulations > > Sent at **9:00 AM** around the customer's birthday. Set how many **days before** to send (0 = on the day itself). Default: **3 days before**. > [accordion] Name Day > > Sent on the customer's **name day** at 9:00 AM, a lovely touch in countries where name days are celebrated. Pick the **country** whose name-day calendar to use (for example Slovakia, Czechia, Hungary). ## Setting one up Each automation card has the same controls: * A **toggle** to turn it on or off. * The **message**, which you can edit freely. It supports the same personalisation and emoji as a manual message: click **First Name** to drop in a `First Name` tag that becomes the customer's real name when the message is sent (see [personalising with First Name](https://vexioncards.mintlify.site/knowledge-base/sending-a-notification.md#personalising-with-first-name)). * The **timing** (hours or days), or, for Name Day, the **country**. * A **Save** button for that automation. At the top, a **live preview** mirrors the automation you are editing, and an **Automation Status** panel shows how many are active (for example "All automations are active"). > [!NOTE] > > You can write each automation's message in **multiple languages**. Each customer receives it in their own language, so a Slovak customer gets the Slovak version and an English customer the English one. Use the language switcher while editing to set each variant. ## Writing good automated messages The same four automations work for any business; only the wording changes. A few rules that make them land: * **Keep the `First Name` tag** near the start, a message that opens with the customer's name feels personal, not mass-sent. * **Give the feedback message a clear ask.** For a review, link the intent ("rate your experience") rather than a bland "thanks for visiting". * **Make the win-back worth returning for.** A reason to come back ("your stamps are waiting", a small offer) beats "we miss you" alone. * **Keep birthday and name-day messages warm and short.** These are goodwill, not a sales pitch, a genuine wish plus a small treat is plenty. * Stay within **200 characters** and add an emoji or two so it stands out on the lock screen. ## Examples by business type Ready-to-use wording for each automation. **Hover over an example and click the copy icon**, then paste it into the automation's message and tweak it. > [!NOTE] > > `{firstName}` in the examples is the personalisation token. Paste it as part of the message and it becomes the customer's real name when sent, showing as a `First Name` tag in the message box. You can also insert it with the **First Name** button instead of typing it. ### Café & bakery ```text Feedback theme={null} Thanks for visiting, {firstName} ☕ Could you spare 20 seconds to rate us? It really helps our little café. ``` ```text Next visit theme={null} It's been a while, {firstName} 🥐 Your next coffee is waiting, and so are a couple of fresh stamps. See you soon! ``` ```text Birthday theme={null} Happy birthday, {firstName} 🎂 Pop in this week for a birthday coffee on us. Enjoy your day! ``` ### Restaurant & bar ```text Feedback theme={null} Hope you enjoyed your meal, {firstName} 🍽️ A quick review would mean the world to us. Thank you! ``` ```text Next visit theme={null} We've missed you, {firstName} 🍷 Book a table this week and your first drink is on the house. ``` ```text Birthday theme={null} Happy birthday, {firstName} 🎉 Celebrate with us and let us treat you to dessert. See you soon! ``` ### Salon & beauty ```text Feedback theme={null} Loved having you in, {firstName} 💇 Would you mind leaving us a quick review? It helps other clients find us. ``` ```text Next visit theme={null} Time for a refresh, {firstName}? ✨ We have openings this week, treat yourself and collect your reward. ``` ```text Birthday theme={null} Happy birthday, {firstName} 💅 Book any treatment this month and enjoy a little birthday gift from us. ``` ### Gym & fitness ```text Feedback theme={null} Great to have you training with us, {firstName} 💪 Mind leaving a quick review? It keeps us motivated too! ``` ```text Next visit theme={null} We've saved your spot, {firstName} 🔥 Come back this week, your streak (and your rewards) are waiting. ``` ```text Birthday theme={null} Happy birthday, {firstName} 🎉 Here's to a strong year. Bring a friend to train free this week! ``` ### Retail & shop ```text Feedback theme={null} Thanks for shopping with us, {firstName} 🛍️ A quick review would really help. We appreciate you! ``` ```text Next visit theme={null} New arrivals are in, {firstName} ✨ Come take a look this week and earn double points on anything you love. ``` ```text Birthday theme={null} Happy birthday, {firstName} 🎁 Enjoy a members-only birthday treat in store this week. See you soon! ``` > [!TIP] > > All four automations are switched on when you create a card (cards run by a few partner integrations start switched off), with default wording in your card's languages. Review the texts and switch off what you do not want. The Feedback automation is the highest-value one for most businesses: a well-timed review request a couple of hours after the first visit steadily grows your Google rating. Customers who turned **Marketing messages** off do not receive automatic messages. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.