> ## Documentation Index
> Fetch the complete documentation index at: https://vexioncards.mintlify.site/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Send a message straight to your customers' phones, on demand or automatically.

Customers who installed one of your cards can receive **push notifications** from you, unless you or they switched **Marketing messages** off on their profile. They arrive right on their phone's lock screen and on the back of their wallet pass. No app, no phone numbers, no email addresses to collect. It is one of the most direct ways to bring customers back.

Open it from **Chat** in the sidebar. The screen is titled **Notifications** and has two tabs:

> [card] [Manual](https://vexioncards.mintlify.site/knowledge-base/sending-a-notification.md)
>
> Write a one-off message and send it now, or schedule it for later. Great for promotions, events, and announcements.

> [card] [Automatic](https://vexioncards.mintlify.site/knowledge-base/notification-automations.md)
>
> Set up messages that send themselves on the right occasion: a review request, a win-back reminder, a birthday, a name day.

![The Notifications page with its Manual and Automatic tabs, the Compose Notification panel, and the sent-notification History below.](https://mintcdn.com/vexioncards/jyoFo5IjMFdGfJql/images/notifications-screen.png?fit=max\&auto=format\&n=jyoFo5IjMFdGfJql\&q=85\&s=53f3ea8ac4a2c96c8be7c977eee2225e)

The Notifications screen

## Three ways to send

You can reach the same composer from three places, depending on who you want to message:

* **Everyone** (the Chat page): send to **all customers across all your cards**. This is the Manual tab described above.
* **One card's holders**: from [Passes](https://vexioncards.mintlify.site/knowledge-base/passes-page.md), open a card and use its **Push** tab. See [Sending a Push to a Card](https://vexioncards.mintlify.site/knowledge-base/sending-a-push.md).
* **A single customer**: from a [customer's profile](https://vexioncards.mintlify.site/knowledge-base/customer-profile.md), use the **Notifications** tab.

The compose experience is the same in all three; only the audience changes.

## What you can do

* Write a message with a **live phone preview**, personalise it with the customer's **first name**, and add emoji.
* Send **now** or **schedule** it for a future date and time.
* Let the [automations](https://vexioncards.mintlify.site/knowledge-base/notification-automations.md) handle recurring moments for you.
* Track **delivery** and see a full **history** of everything sent, per platform. See [Delivery & history](https://vexioncards.mintlify.site/knowledge-base/notification-delivery.md).

> [!TIP]
>
> Stuck on what to write? Both [Sending a notification](https://vexioncards.mintlify.site/knowledge-base/sending-a-notification.md) and [Automatic notifications](https://vexioncards.mintlify.site/knowledge-base/notification-automations.md) include ready-to-adapt examples by business type.

> [!NOTE]
>
> Only customers who installed the card (Apple Wallet, Google Wallet or the web card) and have not turned **Marketing messages** off can receive a push. Someone who was sent a card but never added it will not get notifications until they do. Card updates after a purchase are always sent.


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