> ## Documentation Index > Fetch the complete documentation index at: https://vexioncards.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # The customer's wallet pass > What a customer actually sees: the card in Apple Wallet or Google Wallet, and the notifications they receive. When a customer adds one of your cards, it lives in **Apple Wallet** (iPhone) or **Google Wallet** (Android) as a pass, with no app to download and no plastic to lose. This is the card your customer carries, and it updates itself every time you scan them. This page explains exactly what they see, so you know what you are designing when you [create a card](https://vexioncards.mintlify.site/knowledge-base/creating-a-card.md). > [!NOTE] > > While you build a card, the panel on the right is a **live preview** of this pass. Everything below is what that preview becomes on the customer's phone. ## What every pass has Whatever the card type, the pass always shows: * **Front**: your **background** (image or colour) and **logo** as you designed them, the customer's **name**, and the **QR code** staff scan at the till. (A redeemed coupon without a linked card and an expired gift card show no scannable code, since there is nothing left to scan.) * **Back** (the "..." on Apple Wallet, the card details on Google Wallet): the information from the card's **Card Information** step and the customer's own record: * **View profile** (Apple Wallet: the first line on the back; Google Wallet: a button on the card). It opens [the customer's own profile](https://vexioncards.mintlify.site/knowledge-base/customer-wallet-profile.md). Cards issued through Bookio, BooqMe, Omega or Medlin do not have it. * **Company Name.** * A **[review link](https://vexioncards.mintlify.site/knowledge-base/google-review.md)** (shown as "⭐️ Rating ⭐️" on Apple Wallet; on Google Wallet it is a button on the card). It appears after the customer's **first in-store visit**, only while the **Feedback** automatic message is on, and on **Automatic** it points at the review page of the store *they* joined at. Plus any **business links** you added (website, Instagram, Facebook). * **Customer Name**, **Customer Email**, **Date of Birth**, and **Card ID**. * If **referrals** are on: "How referrals work", plus "Referred friends" and "Bonus earned". * **Terms**, if you added them. * **Last message**: the most recent note or campaign message sent to this customer. > [!TIP] > > The back of the pass is prime space most businesses forget. Filling in your links, your review link, and clear terms turns the loyalty card into a permanent shortcut to your business on the customer's phone. ## What each card type shows On top of the shared fields above, each card type fills the front and back with its own numbers. Here is exactly what appears, by type. > [accordion] Stamp > > **Front:** Name, and **Stamps of 10** (the current count). The number is your card's own goal: a 5-stamp card says "Stamps of 5". > **Back:** **Stamps to reward** (how many are left) and **Available rewards** (completed cards not yet redeemed). > [accordion] Stamp, paid in advance > > **Front:** Name, and **Remaining stamps** (how many the customer can still use). > **Back:** **Remaining stamps** as "6 of 10", and **Valid for** (the card text you wrote, for example "10 coffees"), when you wrote one. > [accordion] Reward (products) > > **Front:** Name, **Points**, and a line at the top that says what the customer can do now: **Next reward** (how many points are still missing) or **To choose** (how many rewards are ready, for example "2 rewards"). A card with a single reward shows **Reward: 🎁 Ready** instead. > **Back:** **Points**, **Next reward**, **Rewards** (every reward with its point cost: 🎁 means the customer can take it now, ⏳ means not yet), and **How it works**. > [accordion] Cashback > > **Front:** **Credit** in the top corner (the balance in euros, for example €5.01), Name, and **Cashback** (your rate, for example "3 %"). > **Back:** **Credit** in euros with the points in brackets, **Your cashback** (for example "3 % on every purchase"), and **How it works**. If a till counts points for you, the back also shows **At the till**: the points the cashier sees. > [accordion] Cashback with levels > > **Front:** **Credit** in the top corner, Name, and **Cashback** with the current level (for example "3 % • Silver"). > **Back:** **Credit**, **Your cashback**, **To level Gold (5 %)** (how much more the customer must spend), the full **Cashback levels** list with the spend each level needs, and **How it works**. With [level retention](https://vexioncards.mintlify.site/knowledge-base/level-retention.md) on, also **Level valid until** with a date (not on the lowest level). > [accordion] Discount > > **Front:** Name, the current **Discount** (the % and the level name, for example "10 % • Gold"), and, in the top corner, **Total spend**: everything the customer has bought so far, in euros, once they have bought something. > **Back:** **Your discount**, **To 15 % discount (Platinum)** (how much more the customer must spend), **Total spend**, and the full **Discounts** list. With [level retention](https://vexioncards.mintlify.site/knowledge-base/level-retention.md) on, also **Level valid until** with a date (not on the lowest level). > [accordion] Employee card > > **Front:** Name, the **Discount** (the %, with the level name only when you set more than one level), and, in the top corner, **Remaining** (how much of the monthly budget is left), unless you hid the budget. > **Back:** **Monthly budget** and **Renews on**, then the same breakdown as a normal discount card (total points, discount level, percentage, points to next level, tiers). > [accordion] Gift card > > **Front:** **Balance** in the top corner, Name, and **Valid until** (the expiry date, if the card has one). An expired card shows **Status: Expired** instead of a balance. > **Back:** a **Personal message** and **Gift from** (the buyer's name), when the gift card was bought as a present, plus the shared fields. > [accordion] Coupon > > **Front:** Name, and **Get** (the reward the coupon grants). > **Back:** **Get** (the reward) again, plus the shared fields. > [accordion] Membership > > **Front:** Name, **Valid until • days remaining**, and, in the top corner, **Used today** (entries used out of the daily limit) if you set a daily limit. > **Back:** **Membership status**, **Membership type**, **Valid until**, **Daily entries** (used / limit, or "Unlimited"), **Total usage**, and **Activated on**. ## It updates automatically You never reissue a card. After every scan, the pass on the customer's phone updates on its own: the new stamp count, points balance, or gift balance appears within moments. Apple Wallet refreshes it in the background; Google Wallet shows the fresh data. Any design change you make later reaches existing cardholders too. See [editing a card](https://vexioncards.mintlify.site/knowledge-base/editing-a-card.md). ## Notifications the customer receives Most scans also send a short **push notification** to the customer's phone (as well as updating the pass). Every message is **automatic**, you do not write any of them, and each is translated into the customer's language, from "⭐ +40 points • To choose: 2 rewards • Total: 490 points" to "Transaction reversed. You have 5 stamps." See **[Automatic messages](https://vexioncards.mintlify.site/knowledge-base/automatic-messages.md)** for the full list of what a customer sees for every action and card type, including reversals. > [!NOTE] > > Notifications appear only if the customer has notifications enabled for Wallet on their phone. The pass itself always updates regardless. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.