Delivery & history

Where notifications go, how to read the delivery stats, and the full history of what you sent.

Every notification you send is tracked. The History list below the composer shows everything sent, and each one opens a detailed delivery breakdown.

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Who receives a notification

A push can only reach a customer who has installed the card (in a wallet or as a web card). Notifications are delivered across three channels, depending on the customer’s device:

• Apple Wallet (iPhone).
• Google Wallet (Android).
• Web card (browser) pushes, shown as FCM in the By Platform list.

A customer who was sent a card but never added it to their wallet cannot be reached until they do.

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The history list

Each row shows:

Column	What it means
Message	The text you sent (with the First Name chip shown where you personalised it).
Status	Scheduled (waiting for its send time), Pending (currently sending), Delivered, or Failed.
Delivered	How many reached customers out of the total (for example “45/49”).
Sent at	When it went out, or, for a scheduled message, when it is due.

Two actions sit on each row: a stats icon (the delivery breakdown below) and a delete icon to remove it from history. A refresh button at the top reloads the list, and a just-sent message updates live as it delivers.

Notification history

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Delivery statistics

Open a notification’s stats to see exactly how it went out. The Overall row counts:

• Total: how many customers it targeted.
• Delivered: successfully reached.
• Sent: handed to Apple’s servers (Apple Wallet only, an in-between step before Delivered).
• Queued: still waiting to go out.
• Failed: could not be delivered (for example the customer removed the card).

A colour bar visualises the split, and a By Platform breakdown repeats the same numbers separately for Apple Wallet, Google Wallet, and FCM, so you can see how each device type performed.

Delivery statistics for one notification

A few Failed deliveries are normal, they are usually customers who deleted the pass from their wallet. A high failure rate on one platform is worth a closer look.

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Scheduled notifications

A scheduled message sits in the history with a Scheduled badge and its future send time until it goes out, then it delivers like any other. To cancel one before it sends, delete it from the history.