The profile your customers see

Every card holder has their own profile page, opened from the card in their wallet: their balance, rewards, history, details and messages.

Every customer who holds one of your cards has their own profile page. They open it from the card in Apple Wallet or Google Wallet. There is no app to install, no sign-in and no password. The page shows them their card, their rewards, their history and their details, in your colours and with your logo.

This page is about what your customers see on their phone. Your own view of a customer in the dashboard is The Customer Profile.

The top of the profile on a points card

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How your customers open it

Wallet	Where the customer taps
Apple Wallet	View profile, the first line on the back of the card (the … button). On iOS 27 a tile under the card opens the profile too.
Google Wallet	The View profile button on the card.

The text is in the card’s language, for example Zobraziť profil on a Slovak card.

There is nothing to set up. Every card gets the link. The only exceptions are cards issued through Bookio, BooqMe, Omega or Medlin: they have no profile link.

If a customer opens the page some other way, for example from a copied address, the page shows Your profile opens from your card. They open the card in their wallet and tap View profile again.

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What is on the profile

From top to bottom:

1. Your business name and a greeting with the customer’s first name.
2. Tiles: your logo on your card colour, then the numbers that matter for this card type (see the table below).
3. Review us on Google: a button that shows for 24 hours after the Feedback automatic message. The rest of the time the review link is in the links list further down. See Review link.
4. Referrals: the customer’s invite box, on cards with the referral program on. See Referrals below.
5. Tabs: Rewards, Levels, Month, History and Offers, depending on the card type.
6. Your details, the links to your business and the Messages switch.
7. Card terms and Privacy at the bottom.

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Tiles by card type

Card type	What the tiles show
Stamp Card	Stamps collected out of the goal with a progress bar, time together, visits, and the last visit or the rewards waiting.
Stamp Card paid in advance	Stamps left with a progress bar, time together, visits and the last use.
Reward Card	Points, time together, visits and how many rewards are ready to use.
Cashback Card	Points, when the points can be used, visits and the last visit. With levels it also shows the customer’s level and their points multiplier. The value of a point (for example 100 points = 1 €) shows next to the greeting.
Discount Card	The discount, visits, the customer’s level and how much is left to spend to the next level.
Coupon	Active or used, one-time or reusable, and the coupon text.
Gift Card	Balance, time together, last use and the valid-until date.
Membership Card	Active or inactive, visits, uses today and the valid-until date.
Employee Card	The discount, what is left at this rate, the monthly balance and the renewal date.

On an employee card with hidden amounts, the profile shows no amounts either.

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Tabs

Tab	Card types	What it shows
Rewards	Reward Card	Each reward with its price in points. A reward the customer can afford says Ready. The others show a progress bar and how many points are still missing.
Levels	Discount Card, Cashback Card with levels	All levels, the customer’s level and how much is missing to the next one. See Level retention.
Month	Employee Card with more than one level	The discount levels of this month and which level the employee is on.
History	All	The last 20 transactions, newest first, grouped by month, with the store.
Offers	All except gift cards and employee cards	A short note that offers will appear here.

The History tab

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Your details and your links

Your details shows what you know about the customer: name, email, phone, birthday, language, and the answers to your custom fields of the type Text, Text Area and Select. Fields of other types are not shown on the profile.

Your details, your links and the Messages switch

The customer taps Edit to change their details:

• They can change their first name, last name, birthday, language (Slovak, Czech, English or German) and their answers to your custom fields.
• They cannot change their email or phone. If they need a change, they ask you, and you change it on the Details tab of their customer profile.
• An empty birthday shows Add for a gift.

The edit sheet

Saved changes show in your dashboard at once. The card in the customer’s wallet shows them after the next visit or message. When the customer changes the language, the profile switches to it at once.

The links card shows:

• Your store address. Tapping it opens the map. It comes from Locations.
• Your website, Instagram and Facebook from the card’s Business Links (card editor, Information tab, see Editing a card). Other social networks are not shown.
• Review us on Google, after the customer’s first visit, while the Feedback automatic message is on.

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Messages

At the bottom is the switch Messages from your business. It is the same setting as Marketing messages on the Details tab of your customer profile:

• On: the customer gets your broadcasts and automatic messages.
• Off: they get none of them. Their points, stamps and rewards stay, and the card still updates after each purchase.

Before the switch changes, the customer confirms it.

Turning messages off

Gift cards and employee cards have no Messages switch.

Card terms and Privacy at the bottom of the page open the card terms and the privacy notice.

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Referrals

On a card with the referral program on, customers invite friends in two ways:

• The QR code on their card. The friend scans it with the phone camera.
• Their personal link. On the profile, the Referrals box has a Share your link button. It opens the phone’s share menu, or copies the link.

Both open the sign-up page of your card, with the customer as the referrer. The Referrals box also shows the customer what they and their friend get, how many friends joined, what they earned, and how many friends are still waiting for their first purchase.

Referrals work on Stamp, Reward, Cashback and Discount cards.

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Good to know

• The page follows the card’s language: Slovak, Czech, English or German. A card in another language opens the profile in English.
• Each customer sees only their own card and details.
• To fill the profile, add your store address in Locations, your links on the card, and your questions in Custom fields.

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Need help?

Anything on the VEXiON cards side: [e-mail], [phone].